Legal
The agreement between your clinic and A2Z WEB PTE. LTD. for the use of ClinicAgent. Please read it before you sign up.
Applies to clinicagent.app and all clinic subdomains.
ClinicAgent is operated by A2Z WEB PTE. LTD., a company incorporated in Singapore (“we”, “us”). These terms are an agreement between us and the clinic, practice or organisation that opens an account (“you”, “your clinic”).
By creating an account, paying for a plan, or using the service you accept these terms. If you are accepting on behalf of a clinic, you confirm you are authorised to bind it.
These terms cover everyone who uses your account: owners, practitioners, reception staff and anyone else you invite. You are responsible for their use of the service.
ClinicAgent is appointment software. It gives your clinic a diary, a service and price list, rooms and practitioners, confirmation emails, a callback queue, and an AI assistant that answers questions and books appointments on a chat widget you place on your own website.
We are a software provider. We do not provide medical, dental, veterinary or any other clinical service, and we are not a party to the relationship between your clinic and the people it treats.
Your clinic decides what the assistant is allowed to say and do. That makes some things yours to get right:
The assistant is built on large language models. It is constrained to your clinic’s own settings and is designed to hand over to a human when it cannot answer, but it is not infallible and may occasionally produce an incorrect or incomplete reply.
The assistant does not give clinical advice, triage symptoms, or handle emergencies, and you agree not to configure it to do so. You are responsible for making sure your website makes clear where patients should go in an emergency.
We may improve the models and prompts behind the assistant at any time. We do not use your clinic’s data or your patients’ conversations to train third-party models.
Personal data about your patients belongs to your clinic. Under Singapore’s Personal Data Protection Act your clinic is the organisation responsible for it; we process it on your instructions as your data intermediary, and only to run the service.
Our handling of personal data, where it is stored and who else touches it is set out in our Privacy Policy, which forms part of these terms.
You can export your data at any time while your account is active. We keep it for 30 days after an account closes, then delete it.
Do not use ClinicAgent to:
Plans include a monthly allowance of assistant conversations. If you exceed it consistently we will contact you about moving to a plan that fits rather than cutting you off without warning.
We aim for 99.9% monthly availability, excluding planned maintenance, which we schedule outside Singapore business hours and announce in advance where we can.
Support is by email for all plans, with priority handling on the Practice plan. We do not provide a guaranteed response time unless it is written into a separate agreement.
We own ClinicAgent: the software, the interface, the documentation and our brand. Nothing here transfers that. You get a non-exclusive, non-transferable right to use the service while your account is in good standing.
You own your content: your clinic’s name and logo, your service list, your settings and your patient records. You give us permission to host, display and process that content only as far as running the service requires.
If you send us feedback we may act on it freely, with no obligation to you.
You can close your account at any time. We may suspend or close an account if fees go unpaid, if these terms are breached in a way that risks other users or the service, or if we are required to by law. Except in urgent cases we will tell you first and give you a chance to put it right.
If we withdraw the service entirely we will give at least 90 days’ notice and refund any period paid for beyond that.
We provide the service with reasonable skill and care, but not as a guarantee that it will be uninterrupted, error-free, or that the assistant will always answer correctly. Beyond what is stated here, and to the extent the law allows, we exclude all other warranties, express or implied.
To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profit, lost revenue or lost goodwill. Our total liability arising out of these terms is capped at the fees you paid us in the twelve months before the claim.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Singapore law.
We may update these terms as the product and the law change. If a change materially affects you we will email the account owner at least 30 days before it takes effect. Continuing to use the service after that date means you accept the new terms; if you do not, you may close your account and we will refund the unused part of any period paid for.
These terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction, except that either party may seek an injunction anywhere to protect its intellectual property or confidential information. Before starting proceedings, both sides agree to try to resolve the matter in good faith by talking to each other.
A2Z WEB PTE. LTD., Singapore. Write to legal@clinicagent.app for anything to do with these terms, or support@clinicagent.app for help with your account.